Privacy Policy
Contents
1. Introduction
Smile iPhones ("we", "us", or "our") operates the website at smileiphones.co.za. We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have over it.
We operate in South Africa and comply with the Protection of Personal Information Act, 2013 (POPIA), along with other applicable data protection regulations. By using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information in a few different ways:
Information you give us directly
- Contact form details — your name, email address, phone number, subject, and message content when you submit our contact form.
- WhatsApp enquiries — information you voluntarily share with us when you message us about a product. WhatsApp is operated by Meta and their own privacy policy applies to messages sent through that platform.
- Communications — any correspondence you send us via email or phone.
Information collected automatically
- Log data — when you visit our site, our servers automatically record your IP address, browser type, referring pages, and the time and duration of your visit.
- Device information — screen size, operating system, and general device type (mobile, tablet, desktop).
- Cookies and similar technologies — small data files placed on your device. See section 4 below for details.
Information from third parties
- Analytics providers — we use Google Analytics to understand how visitors use our site. Google's own privacy policy applies to the data they collect on our behalf.
- Advertising partners — we work with Google AdSense, which may collect data through cookies and similar technologies.
3. How We Use Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide customer support
- To process and fulfil any orders or requests
- To improve the structure, content, and performance of our website
- To analyse visitor traffic patterns and site usage
- To detect, prevent, and address fraud, abuse, and security issues
- To comply with legal obligations that apply to us
- To display advertising through Google AdSense and other partners
4. Cookies and Google AdSense
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help websites function and remember your preferences.
Types of cookies we use
- Essential cookies — required for the website to function properly (for example, remembering your cookie consent choice and theme preference).
- Analytics cookies — used by Google Analytics to count visits and understand how visitors move through the site.
- Advertising cookies — placed by Google AdSense and its partners to deliver relevant ads based on your browsing history and interests.
Google AdSense and third-party advertising
We display advertising through Google AdSense. Google and its partners may use cookies to serve ads based on your prior visits to this website or other websites. This is known as interest-based advertising.
- Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and/or other sites on the internet.
- You may opt out of personalised advertising by visiting Google Ads Settings.
- You can also opt out of third-party vendor cookie use for personalised advertising by visiting aboutads.info.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share information with:
- Service providers — trusted companies that help us operate our website, such as our hosting provider and analytics partners. These providers are contractually required to keep your information confidential.
- Advertising partners — Google AdSense, as described in section 4 above.
- Legal authorities — when required by law, court order, or valid legal process, or to protect the rights, safety, or property of Smile iPhones, our customers, or others.
6. Your Rights Under POPIA
As a data subject under the Protection of Personal Information Act, you have the following rights:
- Right to access — you can request a copy of the personal information we hold about you.
- Right to correction — you can ask us to correct or update any inaccurate information.
- Right to deletion — you can ask us to delete your personal information, subject to certain legal exceptions.
- Right to object — you can object to the processing of your personal information in certain circumstances.
- Right to complain — you can lodge a complaint with the Information Regulator of South Africa if you believe we have not handled your information properly.
To exercise any of these rights, please contact us using the details in section 10 below. We will respond within a reasonable time, normally within 30 days.
7. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These measures include HTTPS encryption across our site, restricted access to our database, and regular review of our security practices.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
8. Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will always reflect the most recent version. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights described above, please contact us:
- Email: info@smileiphones.co.za
- WhatsApp / Phone: +27 73 387 4514
- Website: Contact page