Get in Touch

Have questions about our products? We're here to help. Reach out to us anytime.

Contact Information

We'd love to hear from you. Here's how you can reach us:

Call Us

+27 73 387 4514

WhatsApp

+27 73 387 4514

Email

admin@smileiphones.co.za

Send Us a Message

Fill in the form and we'll get back to you within 24 hours.

How to Reach Us

We are a small, focused team and we take communication seriously. Whether you are ready to buy an iPhone, still comparing models, or just have a question about a device you already own, we want to hear from you. There are three ways to get in touch, and each one is actively monitored during business hours.

WhatsApp

Fastest response. Typically within 15 minutes during business hours.

Phone Call

Best for detailed enquiries or urgent matters.

Email or Form

Best for non-urgent enquiries or documentation.

WhatsApp is our preferred channel for most conversations. It lets us send you photos of the actual device you would be buying, share battery health reports, and answer questions in real time. It also leaves both of us with a written record of the arrangement, which is useful if any question comes up later.

Our Response Times

We are not a 24/7 operation, but we are much faster than most online phone sellers. Here is what you can expect:

  • WhatsApp: Usually answered within 15–30 minutes during business hours. Outside business hours, typically within 12 hours.
  • Phone calls: Answered during business hours. If we miss your call, we will return it within the same day.
  • Email and contact form: Responded to within 24 hours, often much sooner.
  • Weekends: Reduced hours, but WhatsApp messages are usually answered.

If you have not heard from us within 24 hours, please follow up. Occasionally messages do get lost, and we would rather you chase us than be left waiting.

What to Include in Your Enquiry

To get the fastest, most useful response from us, include the following information in your first message:

  1. The iPhone model you are interested in — for example, "iPhone 13 Pro Max" or "iPhone 12 128GB".
  2. Your preferred storage option — 64GB, 128GB, 256GB, 512GB, or higher.
  3. Your preferred colour, if you have one in mind.
  4. Your city or area, so we can confirm delivery times and costs.
  5. Any specific questions — about battery health, warranty, delivery timing, condition grading, or anything else.

If you are not yet sure which model you want, that is completely fine. Tell us your budget and what matters most to you (camera quality, battery life, screen size), and we will recommend options that fit. We are not pushy salespeople. If a cheaper model would suit you better, we will say so.

Tip: If you are enquiring about a product you saw on our catalogue page, mention the model name in your message and we can pull up the exact listing immediately.

What Happens After You Contact Us

Here is the flow after you send us a message:

  1. We confirm availability and pricing. If the device you want is in stock, we confirm the price, storage options, and available colours.
  2. We send photos and details. For pre-owned devices, we send photos of the actual device you would receive, along with battery health percentage and a note of any cosmetic wear.
  3. We answer your questions. This is the point where you should ask anything you are unsure about — warranty, delivery times, payment methods, anything.
  4. You confirm you want to proceed. Once you are happy, we share payment details and arrange delivery or collection.
  5. We ship your device. You receive a tracking number the same day the device is dispatched. Most orders ship within 1–2 business days of payment clearing.

There is no pressure at any point in this process. If you decide a different model is a better fit, or you want to wait, that is perfectly fine. We work on trust and repeat business, not on pushing people into decisions they regret.

Before You Contact Us — Common Questions

Many of the questions we receive are answered on the site already. Before sending a message, check if your question is answered here:

What are your business hours?
We typically respond to messages from 8:00 AM to 8:00 PM South African time, Monday to Saturday. Sunday is a reduced day, but we still monitor WhatsApp for urgent matters. If you message us outside these hours, you will receive a response the following morning.
Do you have a physical store I can visit?
We operate primarily as an online business. For customers in Gauteng and the Western Cape, we can sometimes arrange an in-person viewing by appointment. Contact us with your location and we will let you know if collection or viewing is possible for your area.
How long does delivery take?
Gauteng deliveries typically arrive in 1–2 business days. Western Cape, KwaZulu-Natal, and Free State take 2–3 business days. Other provinces take 3–5 business days. All shipments are tracked, and you will receive a tracking number as soon as your device is dispatched.
What payment methods do you accept?
We accept EFT (electronic funds transfer) and instant payment methods. Payment details are shared with you via WhatsApp or email once we have confirmed your order. We do not store any payment information on our website.
Do your iPhones come with a warranty?
Yes. Every iPhone sold by Smile iPhones comes with a 30-day warranty covering hardware faults that were not disclosed at the time of sale and are not caused by accidental damage or unauthorised repairs. For full details, see our Warranty Returns page.
Can I return a device if I change my mind?
Yes, subject to our return policy. You can return a device within 7 days of delivery if it is in the same condition it was received in. Return shipping costs are your responsibility unless the device was faulty or not as described. See our Return Policy for details.
Do you sell to buyers outside South Africa?
Our focus is the South African market, and all deliveries are within South Africa. If you are outside the country and interested in a device, contact us directly — we may be able to arrange something, though shipping and customs would be your responsibility.

About Your Privacy

Any information you send us through the contact form, WhatsApp, or email is handled in accordance with our Privacy Policy. In short: we use your contact details only to respond to your enquiry and complete any order you place. We do not sell, rent, or share your information with third parties for marketing purposes.

If you would prefer not to use the contact form, WhatsApp is a good alternative — it uses end-to-end encryption, and your phone number is only visible to us. Many of our customers find it easier to have the entire conversation in one WhatsApp thread rather than switching between email and web forms.

Something We Can Improve?

If you have used our site and found something confusing, broken, or missing, we would genuinely like to know. Whether it is a product listing with incorrect information, a page that did not load properly on your phone, or a feature you wish existed, your feedback helps us improve the experience for everyone.

You can send feedback using the same contact form above, or message us directly on WhatsApp. We read every message, even if we do not always respond to feedback with a long reply.

Thank You for Getting in Touch

Whether you end up buying from us or not, we appreciate you taking the time to consider Smile iPhones. We know there are many places to buy an iPhone in South Africa, and we are grateful that you are giving us your attention. If we can help you find the right device, we would be happy to do so.

For more information about who we are and how we operate, take a look at our About page. For technical details about any iPhone model, see our Device Specs lookup tool. And for the current catalogue of available devices, head to the Home page.