Terms of Service
These Terms of Service ("Terms") govern your use of the Smile iPhones website at smileiphones.co.za and any related services, products, or communications. By accessing or using our website, you agree to be bound by these Terms.
1. About Smile iPhones
Smile iPhones is a South African business that sells new and pre-owned iPhones. We operate as an online storefront where customers browse our catalogue, request product details, and complete purchases via WhatsApp or other direct communication channels.
2. Use of the Website
You agree to use this website only for lawful purposes. You may not:
- Use the website in any way that breaches any applicable local, national, or international law or regulation
- Attempt to gain unauthorised access to our website, servers, or databases
- Introduce viruses, trojans, or any other malicious material
- Use automated systems (scrapers, bots, crawlers) to extract content or product data without our written permission
- Reproduce, duplicate, copy, or resell any part of our website in breach of copyright law
3. Product Information and Availability
We take care to ensure product descriptions, images, prices, and specifications are accurate. However:
- Prices, stock availability, and product listings may change without notice.
- Images are for illustration purposes. Actual colours, packaging, and condition of pre-owned devices may vary slightly.
- Specifications shown on our Device Specs page are sourced from third-party databases and are provided for reference only. We cannot guarantee their absolute accuracy.
- Where there is a discrepancy between a listed price and the actual price at the time of enquiry, the price confirmed via WhatsApp at the time of order will prevail.
4. Enquiries and Orders
Submitting a form on our website or sending us a WhatsApp message does not create a binding contract. A contract is formed only when we confirm the price, condition, and availability of the product and you agree to proceed. We reserve the right to decline any enquiry or order at our discretion.
5. Pricing and Payment
- All prices are quoted in South African Rand (ZAR) and include VAT where applicable.
- Payment terms will be communicated on a per-order basis via WhatsApp or email.
- We do not store card details on our website. All payments are made through agreed channels directly with us.
- We reserve the right to change prices at any time without prior notice.
6. Delivery and Collection
- We offer delivery across South Africa via third-party courier services.
- Delivery times are estimates and not guaranteed. Delays caused by couriers, weather, or other factors beyond our control do not constitute a breach of these Terms.
- Collection arrangements can be made in certain areas by prior agreement.
- Risk of loss or damage to products passes to you upon successful delivery to the address you provide.
7. Warranty and Returns
All devices sold by Smile iPhones include a warranty, the terms of which are communicated at the time of purchase. The warranty covers:
- Manufacturer defects present at the time of delivery
- Hardware faults not caused by misuse, accidental damage, or liquid damage
The warranty does not cover:
- Physical damage, cracked screens, or liquid damage
- Damage caused by unauthorised repairs or modifications
- Normal battery degradation over time
- Software issues caused by user error or third-party apps
Under South African consumer law (Consumer Protection Act, 2008), you have the right to return goods in certain circumstances. Warranty claims must be made within the warranty period with proof of purchase.
8. Intellectual Property
All content on this website — including text, graphics, logos, images, and code — is owned by or licensed to Smile iPhones and is protected by copyright and intellectual property laws. You may view and print pages for personal use only. Any other use requires our written permission.
"iPhone" and "Apple" are trademarks of Apple Inc. Smile iPhones is an independent reseller and is not affiliated with, endorsed by, or sponsored by Apple Inc.
9. Third-Party Links and Services
Our website may contain links to third-party sites (including WhatsApp, Google, and content providers). We are not responsible for the content, privacy practices, or availability of those sites. Accessing third-party links is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by South African law, Smile iPhones shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. Our total liability for any claim shall not exceed the amount you paid for the product in question.
11. Indemnity
You agree to indemnify and hold harmless Smile iPhones, its owners, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms or your misuse of our website.
12. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.
13. Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of the website after changes are posted constitutes acceptance of those changes.
14. Contact
If you have any questions about these Terms, please contact us:
- Email: info@smileiphones.co.za
- WhatsApp: +27 73 387 4514
- Contact form: Contact page